Return & Refund Policy

Our Commitment

At OpenDesk, we're committed to your satisfaction. We offer a straightforward refund policy to ensure you can try our Services with confidence. This policy outlines the terms and conditions for refunds and cancellations.

Free Trial Period

All new customers are eligible for a 14-day free trial of our Services. During this period:

• No credit card is required to start
• You have full access to all features of your selected plan
• You can cancel at any time without any charges
• Your data will be retained for 30 days after trial expiration

Monthly Subscriptions

For monthly subscription plans:

• 30-Day Money-Back Guarantee: Request a full refund within the first 30 days of your paid subscription
• Cancellation: Cancel at any time; your subscription will remain active until the end of the billing period
• No Partial Refunds: We do not offer partial refunds for unused portions of a monthly billing period after the 30-day guarantee period

Annual Subscriptions

For annual subscription plans:

• 30-Day Money-Back Guarantee: Request a full refund within the first 30 days of your annual subscription
• Pro-rated Refunds: After 30 days, you may request a pro-rated refund based on unused months remaining
• Early Cancellation: If you cancel before the annual term ends, the refund will be calculated at the monthly rate minus a 10% early termination fee

Enterprise Plans

Enterprise customers have custom terms defined in their service agreement. Please refer to your contract or contact your account manager for specific refund and cancellation terms.

Add-ons and Usage Charges

For additional services and usage-based charges:

• Add-ons purchased separately are subject to the same refund policy as your main subscription
• Usage-based charges (API calls, storage, etc.) are non-refundable once consumed
• Unused pre-purchased credits may be refunded upon account cancellation

How to Request a Refund

To request a refund:

1. Log in to your OpenDesk account
2. Navigate to Settings → Billing → Subscription
3. Click "Request Refund" and complete the form
4. Our team will review your request within 2 business days

Alternatively, you can contact our support team at [email protected] with your refund request.

Refund Processing

Once approved:

• Refunds are processed within 5-10 business days
• Funds will be returned to the original payment method
• You will receive email confirmation when the refund is processed
• Bank processing times may vary; please allow additional time for funds to appear

Exceptions

Refunds may not be available in the following situations:

• Accounts terminated for Terms of Service violations
• Requests made after the applicable refund period
• Services provided by third-party integrations
• Custom development or professional services

Account Cancellation

When you cancel your account:

• You retain access until the end of your current billing period
• You can export your data at any time before account closure
• Data is retained for 30 days after cancellation, then permanently deleted
• You can reactivate your account within 30 days to restore your data

Contact Us

If you have questions about our refund policy or need assistance with a refund request: